| 000 | 00479nam a2200193Ia 4500 | ||
|---|---|---|---|
| 999 |
_c74532 _d74532 |
||
| 003 | OSt | ||
| 005 | 20200814024720.0 | ||
| 008 | 170101s2012 xx 000 0 und d | ||
| 020 | _a97807494653058 | ||
| 082 | _a658.812 | ||
| 100 | _aCook, Sarah | ||
| 245 | 0 | _aComplaint Management Excellence | |
| 260 |
_aLondon _bKogan Page _c2012 |
||
| 300 | _aix, 192 p. | ||
| 650 | _aCONSUMER COMPLAINTS | ||
| 650 | _aCUSTOMER LOYALTY | ||
| 650 | _aCUSTOMER SERVICES | ||
| 942 |
_2ddc _cBK |
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