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| 008 | 170101s2011 xx 000 0 und d | ||
| 020 | _a9788130918464 | ||
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_a658.8 _bLLO |
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| 100 | _aFinch, Lloyd C. | ||
| 245 | 0 | _aTelephone Courtesy & Customer Service | |
| 250 | _a4th | ||
| 260 |
_aNew Delhi _bViva Books _c2011 |
||
| 300 | _aii, 114 p. | ||
| 490 | _aKnow How. Right Now. | ||
| 942 |
_2ddc _cBK |
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| 999 |
_c72232 _d72232 |
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