| 000 | 00438nam a2200181Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20240214173340.0 | ||
| 008 | 170101s2011 xx 000 0 und d | ||
| 020 | _a9788130918181 | ||
| 082 |
_a658.812 _bREB |
||
| 100 | _aMorgan, Rebecca L. | ||
| 245 | 0 | _aCalming Upset Customers | |
| 250 | _a4th | ||
| 260 |
_aNew Delhi _bViva Books _c2011 |
||
| 300 | _aII. 85 P. | ||
| 490 | _aKnow How. Right Now. | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c71232 _d71232 |
||