| 000 | 00405nam a22001457a 4500 | ||
|---|---|---|---|
| 999 |
_c1571 _d1571 |
||
| 020 | _a9789353160777 | ||
| 082 |
_a658.8 _bZEI |
||
| 100 | _aZeithaml, Valarie A. | ||
| 245 | _aService Marketing: Integrating Customer Focus Across the Firm | ||
| 250 | _a7th ed. | ||
| 260 |
_aChennai _bMcGraw Hill _c2018 |
||
| 300 | _axxxvi,582p. | ||
| 700 |
_abitner, Marry Jo _aGremler, Dwanye D _aPandit, Ajay |
||
| 942 | _cBK | ||